MOQdigital focuses our expertise on supporting and enabling IT Services so you can focus on your own core business capabilities. We have a range of services that improve IT operations; flexible and secure options that extend your capability and capacity. From a single technology project to complete IT operations, our services are designed to deliver greater value for your investment.
Our service desk allows customers access to a single point of contact to facilitate all IT related matters. Service desk enquiries can be anything from obtaining product information, technical support or full consulting services. MOQdigital takes a patient and thoughtful approach in meeting our customer requirements – our mission is to provide legendary customer servic.
The MOQdigital Service Desk is like having your own in-house service desk, fully equipped to handle any day-to-day problems occurring on your computer network. You will receive all the support you need and with capped monthly plans, you won’t receive any unexpected charges at the end of the month.
With our ITIL (Information Technology Infrastructure Library) aligned methodology, your support case is managed from the time it’s logged until resolution.
You and your staff will have access to the MOQdigital Service Desk via email, phone call or the on-line customer portal. All service requests are documented and issued a case number, and progress of the cases is communicated via regular status reports.
Depending on the nature of the issue, the Service Desk will either resolve all Level 1, 2 & 3 incidents remotely or arrange for onsite support where required and agreed by you.
The MOQdigital Service Desk is accompanied by a Service Level Agreement, allowing you to outsource your IT Service Desk with confidence.
Our legendary customer service underpins what is, essentially, a virtual IT Operations Service, aligned to our customer’s execution of strategy. Our service has a positive and valuable impact on the lives of our customers, allowing them to focus on what they do best.