St Joseph’s College new IT Director faced a major challenge when he assumed the role. The culture he inherited was one of building and managing technology with little emphasis placed on serving the educational and administrative needs of the College. The College’s infrastructure was dated and consisted of 60 servers hosting dedicated applications. Unreliable hardware was creating a huge workload for support staff, burdening them with the task of fielding more than 300 service desk calls a week. This situation posed a serious risk to business service availability. In the event of an unplanned outage, how soon could services be restored and when would full service production be back online?
To begin an infrastructure renewal program, a future roadmap was defined to align the project’s goals with the IT Director’s vision;